One in every 10 agent licenses can be used with Supervisor rights.  This allows the supervisor to listen in, whisper or barge in on contacts, move agents between agent groups, as well as view the real-time presence of the agents they supervise.

If you require more supervisor licenses, these can be purchased easily, giving the right access to all that need it.

• Listen in, whisper or barge in on agent conversations.
• Move agents between agent groups.
• View real-time presence of agents.