The Desktop Task Assistant (DTA^®) – a single, unified interface for your agents

Agent licenses allow users to access the storm^® DTA^® (Desktop Task Assistant), to receive and respond to voice and digital interactions. Each individual agent can have a different blend of voice and digital channels to optimize license distribution and minimize costs. From the DTA, agents can view and respond to every interaction via every channel, including voice.

• Browser-based, so agents can work from anywhere.

• WCAG 2.1 AA-compliant, ensuring accessibility and ease of use for all, minimizing training requirements and maximizing customer experience.

• Omni-channel capable – engage with customers over voice, SMS, social, web chat, and digital channels.