storm LITE licenses bring together everything needed for the contact center in the SMB, with a single license per agent.  Licenses can be for voice agents, including inbound and outbound capability, as well as digital agents making use of channels other than voice.  Every agent can have both voice and digital capability and this is bundled up into a monthly cost per agent.

Agent, supervisor and admin licenses are included as well as Management Information and Wallboard Licenses, all within the fee per agent.