storm^® LITE licences bring together everything needed for the contact centre in the SMB, with a single licence per agent. Licences can be for voice agents, including inbound and outbound capability, as well as digital agents making use of channels other than voice. Every agent can have both voice and digital capability and this is bundled up into a monthly cost per agent.

Agent, supervisor and administrator licences are included as well as Management Information and Wallboard Licences, all within the fee per agent.