The Desktop Task Assistant (DTA®) – a single, unified interface for your agents

Agent licences allow users to access the storm® DTA® (Desktop Task Assistant), to receive and respond to voice and digital interactions. Each individual agent can have a different blend of voice and digital channels to optimise licence distribution and minimise costs. From the DTA, agents can view and respond to every interaction via every channel, including voice.

DTA Key Features

  • Browser-based, so agents can work from anywhere.
  • WCAG 2.1 AA-compliant, ensuring accessibility and ease of use for all, minimising training requirements and maximising customer experience.
  • Omni-channel capable – engage with customers over voice, SMS, social, web chat, and digital channels.